1. How do I update my DBA, address or contact information?
A DBA Name and Address Change Form must be completed, signed by the account signatory, and faxed to us.
2. How do I update my banking information?
An ACH (Automated Clearing House) Change Request Form must be completed, signed by the account signatory, and faxed to us. This request must also include a pre-printed voided check or bank issued letter confirming the newly appointed information.
* If you accept other card types (i.e., Amex, Discover) you must notify the respective company of the change.
3. Is there a number to call after hours for technical support?
Our help desk is available 24/7. If you need assistance after office hours, call our help desk at 1-800-864-4644. You will be prompted to leave a message including your merchant ID number and a return phone number. A technician will return your call as quickly as possible.
4. How do I order supplies?
Please contact our help desk at 1-800-864-4644.
5. How do I start accepting Amex and/or Discover?
A New Amex or Discover Application form will need to be completed, signed by the account signatory and faxed in.
6. When can I expect to receive my deposits?
You can expect to see your deposits within 2 business days after they are settled.
7. I need help understanding my rates, and reading my statement.
If you need explanation on your rates and statement, please contact our help desk at 1-800-864-4644 and we will be happy to assist you.
8. What is a discount rate?
The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you. Discount rates are based on business industry, payment acceptance platform, and volume. Our policy is to provide the most accurate and fair pricing possible.